Growing businesses face many challenges to successfully select, deploy and support information technology. With limited budgets, time frames and resources, these organizations need proven, affordable solutions and a reliable technology partner to help them manage their risks and ensure successful implementations.

SIA provides a broad range of both packaged and hourly-based services to help our customers meet their information technology objectives.  We have developed an innovative packaged service approach that helps us achieve a high level of quality and customer satisfaction. Each packaged service has a well-defined scope, deliverable(s) and completion, a proven and repeatable service-delivery methodology and a fixed-price. Customers benefit with more consistent service and quality at a more predictable cost.

Enterprise Planning Workshops

The new way to improve your organization. - A series of four executive workshops intended to help management evaluate the organization’s competitiveness and define an action plan to realign critical business processes and implement supporting technologies.  Management conducts a self-assessment based on the Malcolm Baldridge National Quality Award criteria and prioritizes strategic projects for continuous improvement.Learn more

Software Configuration Services

The new way to deploy integrated software. - SIA’s proven methodology for implementing Common Sense™ solutions has been packaged into DeploymentPacs for implementing groups of related processes (BackOffice Accounting, Distribution, Production, Transportation, Project Services and Retail). Learn more

Each DeploymentPac consists of four key steps:

• ProPlan Deployment Planning - software planning, data migration planning and deployment schedule.
• ProEngineering Customer Enhancements - forms personalization, software enhancements and conversion programming.
• ProStart Education & Workshops - software education/workshop sessions for each of the processes included in the DeploymentPac.
• ProReview Deployment Verification - offsite and onsite configuration assistance and project management.

Education & Workshops

The new way to learn. - A series of 1-2 sessions for each process in Common Sense™ covering base education  (“teach-the-teacher”), software configuration, loading master files & opening balances/open items and normal operations.Learn more

eBusiness Infrastructure Technical Support Services

The new way to manage advanced technology. - Support services for Common Sense™ customers, including: Learn more

• Business Recovery Services - “Cold” Site disaster recovery support.
• 3rd-party Software Integration Support - remote technical support and notifications for 3rd-party software integrated to Common Sense™.
• End-user Support - remote user voice support for questions regarding software installation and/or operation of currently supported solutions (*hourly-based).

Technical Services for the on demand operating environment

A complete range of technical services* to support customers’ IBM eServer hardware and software (*hourly-based): Learn more

• Server configuration and sizing
• Server/software installation and setup
• Integration of advanced e-business technologies:
  • Telecommunications, telephony, networking
  • Internet, Firewall, E-mail, EDI
  • IBM DB2, WebSphere, Lotus and Tivoli middleware
• IT Optimization and server consolidation
• Troubleshooting
• Technical consulting and support (onsite or remote)
• Software engineering services (Java application development)

Spirit Code Access Agreement

Support services terms and conditions for Spirit Software customers.Learn more